Complaints and Appeals Process

At Azuresky, we are committed to supporting our customers in the use of our products and services. We take all concerns seriously and aim to address and resolve complaints or appeals promptly, fairly, and effectively.

•  All complaints and appeals must be submitted in writing through email to info@azuresky.it.com
• Customers should provide relevant details and supporting evidence to allow us to fully investigate the concern.

1. Acknowledgement – Once received, we will acknowledge your complaint/appeal in writing within 3 working days.
2. Investigation – We will gather all necessary information and evidence to thoroughly investigate the matter.
3. Resolution – Corrective or preventive actions will be identified to address the issue.
4. Response – A formal response will be provided to you within 21 working days from the date of acknowledgement of your email, outlining the findings and the steps taken.

If you are not satisfied with the outcome, you may request an internal review of the decision. We are dedicated to ensuring transparency, accountability, and continuous improvement in handling complaints and appeals.